Sessions shall not be extended due to the lateness of the client. Any client who has not arrived within ten minutes of the start time for a class and fifteen minutes within the start time for private sessions shall be deemed to have cancelled their session and will be charged in full for that session.
All sessions paid for must be used before the expiry date. In the event of any medical issues or other prolonged circumstances that may prevent the completion of the sessions, the member may take an extended period of time informing Lutterworth Pilates Studio of the length of time. A doctor’s note may be required.
Cancellations must be made 24 hours in advance of a scheduled session. Sessions cancelled less than twenty four hours in advance will be charged in full. All cancellations are accepted by phone only on 07827911146. Phone messages are time recorded.
Sessions can be booked in advance in person, by email through our website or by calling the above telephone number.
All sessions are paid for in advance.
Lutterworth Pilates Studio is not responsible for any damage or loss to personal property brought onto the premises.
Lutterworth Pilates Studio shall not be liable for personal injury, while on the buildings premises unless it can be proven that it relates to the wilful act, neglect or default of Lutterworth Pilates Studio.
It is the responsibility of each customer to ensure that you are capable of doing Pilates and you do so at your own risk.
To be considerate of others at all times.
To ensure the appropriate footwear is worn at all times.
No client is allowed to join a supervised session unless they have been screened first and gone through the necessary procedure in joining in the supervised session. There is no refund on courses or missed sessions. Any sessions that are missed cannot be carried over to the next month, however clients can attend an extra session within the current month, subject to availability.
What we collect
We may collect the following information: name and job title contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information
You may choose to restrict the collection or use of your personal information the following way: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@Lutterworthpilates.co.uk We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Lutterworth Pilates Studio , Suite 12, Weston House, Church Street, Lutterworth, Leicestershire, LE17 4AW If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.